RMA | Exchange - Returns | Monalisa Candles

For all other items, we have a strict 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, must fill out the for below. If your return is accepted, we will provide you an address for return and instructions for where to send your package. Items sent back to us without first requesting a RMA will not be accepted.

You can always contact us for any return questions on our contact us page.
Unfortunately, we cannot accept returns on sale items or gift cards.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please see all refund terms on Return Policy.